[wpgdprPP] [GDPR_UserRequestForm]

A quick summary before the details

We will not share your information with any third party, we do not engage in email marketing. Card payments are processed by Paypal and Nochex on their secure servers, Impress does not store or have access to any card details.If something is wrong we will fix it.

Privacy Policy
This privacy policy sets out how impress.co.uk uses and protects any information that you may choose to give us when you use this website.

impress.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on May 29th 2018

What is our Legal Basis for processing your personal data?:

Consent – You as an individual consent give us your clear, informed agreement to process your data. This given is on a 100% opt-in basis.

What we collect:

We may collect, but only ever with your absolute consent, some or all of the following information:

• Name, job title, email address, phone number, URL.

In general we only need to collect the bare minimum amount of personal or any other information that will enable you to make an enquiry to us for our services.

What we do with the information we gather:

• We will use your submitted details that you may enter on our webs form(s) to respond to your enquiry and for ongoing matters related to that enquiry, as necessary.

•  We may use your some or all of your supplied details, with your agreement, to help us to fulfill any subsequent printing job you may order in the future.

•  We may use your some or all of your supplied details to send you a request / invoice for payment.

•  We may send you occasional emails, but only if you subscribe separately to our mailing list.

How long do we keep the information that you supply to us?:

We hold your supplied data only for the time required for the purpose of dealing with your enquiry. Should ongoing communications develop we will keep your contact information for as long as required, but only by mutual agreement.

For separate opt in Mailing list subscriptions
We hold your details for as long as you remain subscribed to our mailing list. You can unsubscribe at any time and your removal request will be dealt with promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

• A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

• Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

 How can I manage and delete cookies?

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box(es) that you can check / tick to indicate that you give your permission for your supplied information to be used for the purposes described.

• Granularity – We will always enable you to consent separately for different options that may appear on the same form..

• If you have previously agreed to us using your personal information for our mailing list, you may remove your details at any time by contacting us at impress.co.uk/contacts or send a direct email to: hello (at) impress dot com

• We will not sell, distribute or lease your personal information to third parties, unless we have your absolute permission, or are required by law to do so.

• You may request any details of personal information which we hold about you, including the following:

Request access and a copy of any data we may hold about you
Request a data correction request, if you feel that we hold incorrect details about you
Request to be forgotten
let us know if you think there has been a breach of your data

please contact us at www.impress.co.uk/contacts or send a direct email to: hello (at) impress dot com
We aim to action all above requests within 7 days

Contract
These terms of sale apply to all goods supplied by Impress, 10 Ronald Steet, NG7 3GY (“us”, “we”, the “Supplier”). No contract exists between you and us for the sale of any goods until we have received and accepted your order and we have received payment in full (in cleared funds). Once we have, there is a binding legal contract between us.An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.The contract is subject to your right of cancellation (see below).We may change these terms of sale without notice to you in relation to future sales.

Description and Price of Goods
The description and price of the goods you order will be as shown on this website at the time you place your order.The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.Every effort is made to ensure that prices shown on our web site are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.In addition to the price, you may be required to pay a delivery charge for the goods.

Payment
Payment for the goods and delivery charges can be made by any method shown on this website at the time you place your order. Payment shall be due with order. There will be no delivery until cleared funds are received.
Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

Delivery
The goods you order will be delivered to the address you give when you place your order.We do our best to complete all orders within 15 business days of receiving proof approval and payment. We send all parcels out by next day courier for UK orders. Orders outside the UK are sent by DHL or UPS
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.Time for delivery shall not be of the essence. The goods may be delivered by in advance of the quoted delivery date.

Risk/Title
The goods are at your risk from the time of delivery. Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:the goods, and all other sums which are or which become due to the Supplier from you on any account.The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

Your rights
We have a 30 day no quibble replacement policy. If the goods are faulty we will offer a replacement and we will refund your return postage costs. If you need the order replacing urgently then, at our discretion, we will send out a replacement before receiving the original back.

Warranty
All goods supplied by us are warranted to be in good condition and suitable for consumption. This warranty does not affect your statutory rights as a consumer.This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions.If the goods supplied to you are damaged on delivery, you should notify us in writing or by phone within 24 hours.If you have any complaint about the goods, you should notify us in writing via the e-mail address or fax number shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. We will endeavour to rectify any complaint to the best of our ability.

Limitation of Liability
The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Data Protection and Privacy Policy
The Supplier collects information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.The Supplier will not share information about you with any other organisation.
The Supplier will not e-mail you in the future unless you have given us your consent.The type of information we will collect about you includes: name, address, phone number and email address. We do not collect your credit/debit card details. This is handled separately by our payment partners Paypal and Nochex.We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.We use website log files to track and report on the patterns of behaviour of visitors to our site. This site also uses a “cookie” which we store on your browser. You can modify your browser settings to prevent this happening but this site will not perform correctly without it.